Shipping policy
Shipping Policy
Processing Time: Orders are typically processed and shipped within 1-3 business days after payment confirmation. Please note that processing time may vary during peak seasons or promotional periods.
Shipping Methods: We offer standard shipping via reputable carriers and expedited shipping options for faster delivery. Shipping rates and delivery times vary based on the shipping method selected and your location.
Shipping Rates: Ground Shipping is free on orders over $150 inside the Contiguous United States. Shipping rates are calculated based on the weight of your order and the shipping destination. You can view the shipping costs during the checkout process before completing your purchase.
Domestic Shipping (United States):
- Standard Shipping: Estimated delivery within 5-8 business days.
- Express Shipping: Estimated delivery within 1-3 business days.
- Free Shipping: We offer free standard shipping on orders over a certain amount inside the continental United States(specified on our website).
International Shipping: We ship internationally to select countries. International shipping rates and delivery times vary depending on the destination. Please note that customs duties, taxes, and import fees may apply and are the responsibility of the customer.
Please note: We do not offer returns or exchanges on international orders.
Order Tracking: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your shipment through the carrier's website using the provided tracking number.
Shipping Restrictions: We do not ship to P.O. boxes or APO/FPO addresses. Please provide a physical address for delivery.
Delivery Issues: If you encounter any issues with your delivery or have questions about your shipment, please contact our customer service team at support@lanzera.com. We will assist you in resolving any shipping-related issues promptly.
