FAQ
Contact
How can I reach Lanzera?
The best way to reach us is at info@lanzera.com. If you’re writing about an order, please include your order number so we can help faster.
About Lanzera
What is Lanzera?
Lanzera is an independent football brand. Everything we make starts with the game and the culture around it. Our focus is simple: well-made products shaped by football, for people who live with the game in their everyday life.
Do you have a retail store?
Not at the moment. Lanzera is currently available online only.
Do you offer team, bulk, or wholesale orders?
For team, bulk, or retail inquiries, email info@lanzera.com with a few details and we’ll get back to you.
Orders
Can I change or cancel my order?
If your order has not shipped yet, we’ll do our best to help. Email info@lanzera.com as soon as possible with your order number. Once an order has shipped, we may not be able to make changes.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive a shipping confirmation email with tracking information.
What if I entered the wrong shipping address?
Please email us as soon as possible at info@lanzera.com. If the order has not shipped yet, we may be able to update it. Once it has shipped, address changes are not always possible.
Shipping
Where do you ship?
We ship throughout the U.S. and to many international destinations. If your country is available at checkout, we can ship there.
How long will shipping take?
Orders are usually processed within a few business days. Delivery time depends on the shipping method selected and the destination. Once a package leaves us, transit time is determined by the carrier.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and the shipping method you choose.
Will I have to pay duties or taxes on international orders?
For many international orders, duties and taxes are calculated at checkout based on your destination. To see the correct pricing, shipping options, duties, and taxes, make sure you are shopping in the correct country or market on our site. If duties and taxes are not collected at checkout, they may be charged by the carrier or local customs authority upon delivery.
Returns & Exchanges
What is your return and exchange policy?
We accept returns and exchanges on eligible items within 30 days of delivery. Items must be new, unused, and returned in their original packaging.
What items are not eligible for return or exchange?
Items marked final sale are not eligible for return or exchange. Returned items must also be unworn and in original condition.
How do I start a return or exchange?
Email info@lanzera.com with your order number and what you need, and we’ll point you in the right direction.
Can I try on shoes before returning them?
Yes, but only indoors. If you may need to return or exchange them, please make sure they remain unworn and in original condition.
When will my refund or exchange be processed?
Once we receive your return and verify the condition, we’ll process the refund or exchange. Timing can vary depending on your payment provider and the shipping carrier.
What if my order arrives damaged or there’s an issue with the product?
Please email info@lanzera.com with your order number and photos if relevant, and we’ll take a look.
Sizing & Product Information
How do I know what size to order?
Sizing guidance is listed on each product page. We recommend checking the fit notes before ordering, since sizing can vary by style.
What if I’m between sizes or unsure on fit?
Email info@lanzera.com and we’ll do our best to help with sizing before you order.
Do your shoes fit true to size?
Fit can vary by model. Any specific sizing recommendation will be listed on the product page. If you’re unsure, reach out before ordering.
What if my size is sold out?
If a product or size is unavailable, use the Notify Me option on the product page if available. Some products may be restocked, while others may not return once sold through.
How should I care for my Lanzera products?
Care depends on the material and style. If you have a question about suede, leather, or general product care, email info@lanzera.com and we’ll help.
