Terms & Conditions

Last updated: September 8, 2026

These Terms & Conditions govern your use of lanzera.com and purchases from our online store. Section 10 contains the Lanzera Mobile Messaging Terms for SMS, MMS and RCS.

1. About Lanzera and these terms

This website and the Lanzera mobile messaging program are operated by Symphony Global Brands Inc., a company incorporated in Delaware, under the Lanzera brand. In these terms, “Lanzera,” “we,” “us” and “our” refer to Symphony Global Brands Inc. “You” refers to the person using our website or purchasing from us.

Please read these terms before placing an order or using our services. By placing an order, you agree to the terms presented to you for that purchase. Your use of the website is subject to these terms to the extent permitted by applicable law. If you do not agree, please do not use the website or place an order.

Our store is hosted on Shopify, which provides the ecommerce platform used to offer and sell our products. Our Privacy Policy explains how personal information is handled.

Accepting these terms, visiting the website or making a purchase does not by itself enroll you in marketing text messages. Enrollment requires separate consent as described in Section 10.

Nothing in these terms excludes or limits consumer rights or remedies that cannot lawfully be excluded or limited.

2. Eligibility and appropriate use

To place an order, you must be legally able to enter into a binding contract in your jurisdiction, or act with the involvement and authorization of a parent or legal guardian where permitted by law.

You must not use the website to commit fraud, impersonate another person, infringe intellectual property rights, distribute malicious code, obtain unauthorized access to systems or personal information, or interfere with the website's operation. You must not submit unlawful threats, harassment or knowingly false information.

We may restrict access or refuse service for lawful reasons, including suspected fraud, security risks or material misuse. Such action does not remove your rights concerning an existing purchase, an approved refund or a legitimate product claim.

3. Product information and availability

We aim to provide accurate product descriptions, prices, sizing information and images. Colors may appear differently across screens, and natural materials may show reasonable variations. These variations do not excuse a product that is defective or materially different from its description.

Availability and quantities may be limited. We may discontinue products or change descriptions and prices for future purchases. Changes do not retroactively increase the price of an order you have already placed.

Please contact us before ordering if you have questions about fit, materials or intended use. Follow the care and use instructions supplied with the product or published on our website.

4. Orders, payment and corrections

You agree to provide accurate billing, delivery and contact information and to use a payment method you are authorized to use. Prices, currency, shipping charges and applicable charges collected at checkout are displayed before you complete your purchase.

We may decline or cancel an order for lawful reasons, including unavailable stock, suspected fraud, payment failure, shipping restrictions or a material pricing error. We may also limit quantities or orders that reasonably appear intended for unauthorized resale.

If an error materially affects an order, we will contact you using the details provided to explain the issue and, where appropriate, offer a correction for your approval. We will not charge you a higher price without your agreement. If we cancel a paid order or an item within it, we will notify you and refund the amount due for the canceled portion, including associated charges as applicable, to the original payment method or as otherwise required by law.

5. Order cancellations and address changes

If you need to cancel or change an order, email support@lanzera.com as soon as possible with your order number and requested change.

Requests are subject to the order's fulfillment status, and we cannot guarantee a change once fulfillment has begun or the package has shipped. The processing estimate in Section 6 does not guarantee a period during which an order can be canceled or changed.

We will confirm whether we can accommodate your request. If an order has shipped, any eligible return will follow Section 7. This operational cutoff does not limit any cancellation rights available under applicable law.

6. Shipping and delivery

Orders are typically processed and shipped within 1–3 business days after payment confirmation. Processing may take longer during peak periods or promotions, subject to the delay notices and options described below. Business days exclude weekends and public holidays observed by our fulfillment operation.

Standard domestic ground shipping is estimated to take 5–8 business days after shipment. This is the estimated time with the carrier and is separate from our 1–3-business-day processing window. Available shipping methods, charges and any service-specific delivery estimates are shown at checkout. Unless specifically stated otherwise, delivery dates are estimates. Expedited shipping does not automatically eliminate processing time. We will honor any specific shipping commitment made for your order or provide the notices and options required by law if we cannot meet it.

Free ground shipping is available on orders with a merchandise subtotal of $150 or more before discounts and before tax, delivered within the 50 United States or the District of Columbia, including Alaska and Hawaii. US territories are excluded from this free-shipping offer. Any available expedited service carries the charge shown at checkout. International rates and delivery times depend on the destination and service selected.

We do not ship to P.O. boxes or APO/FPO addresses. Please provide a complete physical delivery address. Available destinations may be restricted by product, carrier or applicable law.

Once your order ships, we will send a shipping confirmation email with tracking information. Contact support@lanzera.com promptly if a package is missing, damaged, incorrectly delivered or otherwise delayed. We will review the circumstances and work with you and the carrier to resolve the issue. A carrier tracking status does not, by itself, eliminate rights you may have under applicable law.

If we cannot ship within the promised period, we will provide the required delay notice and cancellation or refund options. We will not substitute a materially different product without your agreement.

7. Returns, refunds and exchanges

Domestic returns and exchanges

For orders delivered within the United States, you may request a return or exchange within 30 days of delivery. Items must be unused, unworn and in their original packaging with tags attached. Personalized or custom items are not eligible for ordinary returns or exchanges, except where required by law. Defective, damaged or incorrect items are addressed in Section 8.

To begin, email support@lanzera.com with your order number and the items you wish to return or exchange. We will provide a prepaid return label and the applicable instructions. Lanzera pays the return-label cost for eligible domestic returns and exchanges; that cost is not deducted from your refund. Please follow the instructions provided.

Refunds

After receiving your return, we will inspect it for eligibility. For an eligible return, we will process the refund to your original payment method within 5–7 business days after receipt. Your bank or payment provider may need additional time to post the funds. If we cannot approve the return, we will explain why and discuss the next steps with you.

If you paid an original shipping charge, that charge is non-refundable for an ordinary return, except where required by law or where the return results from our error or a verified defect that requires its refund. Any legally required shorter refund deadline takes precedence.

Exchanges

We will inspect the returned item before shipping an exchange. Lanzera pays outbound shipping for eligible size exchanges, including a second size exchange, as well as the prepaid return label. Exchanges depend on available stock. If the requested replacement is unavailable, we will contact you about the available alternatives or an eligible refund. Any price difference will be refunded or collected with your approval before the exchange is completed.

International orders

We do not offer voluntary returns or exchanges on international orders. This restriction does not exclude remedies for defective, damaged, incorrect or misdescribed goods, or cancellation and return rights that applicable law requires us to provide.

8. Defective, damaged or incorrect products

If you believe a product is defective, damaged or incorrect, contact support@lanzera.com with your order number and a description of the issue. We may request photographs, other reasonable information or return of the item to verify the issue.

We assess claims based on the product's condition, the reported issue, its use and the circumstances. Normal wear, accidental damage, misuse or failure to follow care instructions do not automatically establish a manufacturing defect. Use of a product does not, by itself, disqualify a legitimate defect claim.

For a verified defect or an incorrect item supplied by us, we cover the shipping necessary to assess and resolve the issue. We will explain any inspection or return arrangements before asking you to send an item back. We generally resolve verified defects through replacement. If a suitable replacement is unavailable or another remedy is appropriate or required by law, we will discuss the available resolution with you. We will respect any choice of remedy the law gives you.

The unused-condition requirement and voluntary return window in Section 7 do not limit your non-waivable rights concerning defective or nonconforming products. This claim-assessment process does not establish a fixed-duration or lifetime warranty or limit warranties and consumer guarantees that apply by law.

9. Promotions and discount codes

Discount codes cannot be combined with other discount codes and do not apply to sale products. Promotions are also subject to the eligibility requirements and any additional product exclusions disclosed with the offer. First-order offers apply only to customers meeting the eligibility stated for that offer. Expiration dates vary by offer and are stated in the applicable promotional terms.

Please review the offer terms before placing an order. A promotion's later introduction does not automatically change an earlier order's price. We may decline a discount obtained through fraud or deliberate circumvention of clearly disclosed eligibility requirements, subject to applicable law.

Changes to a promotion will not retroactively remove a discount validly applied to an accepted purchase. Any special return conditions for a promotional bundle or free gift must be disclosed with that offer and remain subject to applicable law.

10. Mobile Messaging Terms: SMS, MMS and RCS

Lanzera mobile messaging program

The Lanzera mobile messaging program is operated by Symphony Global Brands Inc. under the Lanzera brand and is offered to subscribers in the United States. These Mobile Messaging Terms govern messages delivered through SMS, MMS and Rich Communication Services (RCS).

Consent and message types

By opting in to Lanzera marketing texts, you agree to receive recurring automated promotional and personalized marketing text messages from Lanzera at the mobile number provided. Promotional messages may include promotions, product announcements and special offers. If you request order notifications, we may also send order updates. We send messages according to the consent or authorization you provide and applicable law.

Messages may be sent using automated dialing or other automated messaging technology. Participation in marketing messaging is voluntary. Consent is not a condition of purchase. Providing a phone number for an order or accepting these website terms does not, by itself, enroll you in marketing texts.

Frequency and charges

Message frequency varies. Message and data rates may apply. Your carrier or mobile service plan determines any charges associated with receiving or sending messages. Contact your provider for details.

Unsubscribe and help

Reply STOP to unsubscribe. Reply HELP for assistance. You can also contact support@lanzera.com for help or to request that we stop sending messages to your number. We honor valid opt-out requests in accordance with applicable law. You may receive a confirmation of your unsubscribe request.

Unsubscribing from text messages does not cancel an order or prevent us from sending necessary order communications through other appropriate channels, such as email. It does not authorize us to continue sending texts that your opt-out request covers.

Your number and message delivery

Only enroll a number you are authorized to use. Please notify us if you change or relinquish your number so we can update our records.

Delivery and message format depend on device, carrier and network support. Messages may be delivered by SMS or MMS where RCS is unavailable. Wireless carriers are not liable for delayed or undelivered messages. Nothing in these terms removes rights that applicable law requires us to preserve.

Privacy and program changes

Our Privacy Policy explains how we handle personal information associated with messaging.

We may change or discontinue the program, subject to applicable law. If we change the number or sender used for the program, we will provide appropriate notice. Changes to these terms do not expand your marketing consent. Where additional consent is required, we will obtain it before sending messages outside the scope of your existing consent.

11. International purchases and import charges

We ship to selected countries offered at checkout. Customers are responsible for applicable customs duties, import taxes and import fees, as disclosed at checkout. If a charge is shown as collected or included at checkout, we will handle that charge according to the checkout disclosure. Customs processing may affect delivery times.

Please review the destination and import information before purchasing. Contact us if a carrier or customs authority requests a charge you believe was already collected. International customers retain any mandatory local consumer rights that apply to their purchase.

12. California kangaroo-leather restriction

Lanzera does not import into California for commercial purposes, possess for sale in California, sell in California or ship to California products made with kangaroo leather where prohibited by California law.

If an order for a restricted product is inadvertently processed for California, we will cancel the affected item, notify you and refund the amount charged for that item and associated charges as applicable. We will not fulfill an order in violation of applicable restrictions.

13. Intellectual property

The Lanzera name, logos, product designs, photographs, website text and other original materials are owned by or licensed to us and protected by applicable intellectual property laws.

You may use the website for personal shopping and lawful informational purposes. You may not reproduce or commercially exploit protected materials without authorization, except where permitted by law. These terms do not restrict lawful commentary, criticism, consumer reviews or other protected uses.

14. Reviews and other submissions

You remain the owner of content you submit. When you submit a review or other content for public display on our website, you grant us a nonexclusive, royalty-free license to host, reproduce, display and format that content for the website and its review features. Formatting or moderation will not materially misrepresent your opinion.

Please submit only content you are entitled to share. We may remove unlawful content, spam, impersonation, private information or content unrelated to the relevant product or service. We do not prohibit honest negative reviews or penalize customers for providing them.

Private support correspondence, return information and claim photographs are not automatically licensed for public advertising by this section. We will obtain appropriate permission before using private submissions for that purpose.

15. Third-party services and links

Our website may include third-party tools, payment services or links. Their own terms and privacy policies may apply to your use of their services. We do not control independent third-party websites or endorse all of their content by linking to them.

This section does not relieve us of obligations we owe you as the seller or of responsibilities imposed by applicable law for services used to fulfill your order.

16. Privacy and security

Please review our Privacy Policy for information about collection, use and disclosure of personal information and your available choices.

Keep account credentials confidential and notify us if you suspect unauthorized access. Do not send full payment-card details or other unnecessary sensitive information by ordinary email. No website or transmission method can be guaranteed completely secure.

17. Website availability, warranties and liability

We aim to maintain an accurate, functioning website but cannot promise uninterrupted or error-free access. We may temporarily suspend or modify website features for maintenance, security or operational reasons. Such changes do not remove our obligations concerning existing orders.

To the extent permitted by applicable law, website functionality is provided on an “as available” basis. This statement concerns website access and does not disclaim product descriptions, an express product warranty or consumer guarantees that apply to your purchase.

To the extent permitted by applicable law, we exclude liability for indirect or consequential losses arising from use of the website. This exclusion does not apply where prohibited by law and does not exclude liability for fraud, willful misconduct, gross negligence, injury where liability cannot lawfully be excluded, or breach of non-waivable consumer rights.

Nothing in these terms excludes your right to receive products conforming to legally binding descriptions, applicable warranties or consumer guarantees, or your right to an available refund, replacement, repair or other mandatory remedy.

18. Applicable law and resolving concerns

If you have a concern about a purchase or these terms, please contact support@lanzera.com so we can try to resolve it. Contacting us first is not a condition of exercising rights or remedies available by law.

These terms are subject to applicable law. No provision is intended to deprive you of mandatory protections that apply where you live or to prevent you from bringing a claim in a court available to you under applicable law.

19. Changes to these terms

We may update these terms to reflect changes in our services, policies or legal requirements. We will post the revised terms with an updated date and provide additional notice or seek consent where required by law.

Unless applicable law requires otherwise, the terms presented when you placed an order govern that purchase. Later changes do not retroactively reduce rights attached to completed purchases or broaden your messaging consent.

20. General provisions

If a provision is unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision on one occasion does not waive our ability to enforce it later.

These terms, together with applicable offer terms and purchase information presented before checkout, describe the agreement for use of the website and purchases from us. They do not override non-waivable rights, binding product representations or express commitments made for your order. Ending website access does not extinguish obligations concerning payments properly due, refunds, product claims or privacy rights.

21. Contact

Lanzera is operated by Symphony Global Brands Inc.

For orders, returns, messaging assistance or questions about these terms, contact support@lanzera.com.

Business mailing address: 610 Madison St Ste 101 BMB 151, Alexandria, VA 22314.

Website: lanzera.com